FREQUENTLY ASKED QUESTIONS AND WEBSITE POLICIES
Frequently Asked Questions (FAQ) about everything on our website.
1- How do I start?
2- What if I want a refund?
3- What if I am late or absent for class? Rules for teachers & students.
4-What if I don't like my teacher and want a new one?
1- How do I start?
You first choose your package depending on how many hours you are willing to start with. If the teacher you want is not available during your availability, then we will assign a teacher is available at your convenient time and day. You have our teachers' audio files, picture and short intro which allows you to know them a bit before meeting.
After your package purchase, you will get a free 15-minute class to evaluate your English before starting your learning experience on Zoom.
2- What if I want a refund?
- Refunds are returned in full after 24hours (minus taxes) if the student did not have any classes with a teacher. If the student had classes, we charge for the classes and return the remaining balance after taxes.
- When refunds are requested after 48hours (2 days), the student is refunded 75% of the payment minus the taxes. If the student had classes, we charge for the classes taken and return the remaining balance after taxes.
- When refunds are requested between 72 hours (3 days) to a week (7 days), the student is refunded 50% of the payment minus the taxes. If the student had classes, we charge for the classes taken and return the remaining balance after taxes.
- When refunds are requested between the 8th day and the 14th day (2 weeks), the student is refunded 25% of the payment minus the taxes. If the student had classes, we charge for the classes taken and return the remaining balance after taxes.
- NO REFUND after 14 days.
3- What if I am late or absent for class? Rules for teachers & students.
Students
If a student cannot make it to class, it is recommended to inform your teacher or the School Administration at: admin@english-classonline.com a minimum of 12 hours before class or else the rules below will apply:
When a student is 10 minutes late, she or he will only study the remaining time. NO exceptions.
-If it’s a 30-minute class, then 20 minutes are remaining for the class
-If it’s a one-hour class, then 50 minutes are remaining for the class
When a student is over 15 minutes late or does not show up at all (absent without notice), she or he will lose that class. It will count as a class taken even if it was not taken due to tardiness or no show. NO exceptions. Teacher will be paid for it.
-If it’s a 30-minute class, then you've lost that time
-If it’s an hour class or longer, then you've lost that time
Teachers
If a teacher cannot make it to class, it is recommended to inform your student or the School Administration at admin@english-classonline.com a minimum of 12 hours before class or else the rules below will apply:
When a teacher is 10 minutes late, she or he will not be paid for those 10 minutes. No exceptions.
-Teachers will only get paid for 50 minutes if it’s a one-hour class
-Teachers will only get paid for 20 minutes if it’s a 30-minute class
-Teachers will have to make it up to the student by adding 10 minutes to the actual class if possible or to the next class depending on both student and teacher’s availability.
When a teacher is over 15 minutes late or does not attend at all without notice, she or he will not get paid for that class and would have to give a free class to the student to make up for it. No exceptions.
DESPITE THESE RULES, IF STUDENT & TEACHER COME TO AN UNDERSTANDING, THEY COULD WORK THINGS OUT THEIR WAY AND NO NEED FOR PENALTIES
4- What if I don't like my teacher and want a new one?
If you do not like your teacher, you ask English-Classonline administration at admin@english-classonline.com or info@english-classonline.com to provide you with a new teacher and each student is allowed a maximum of 3 teachers per pack only if they are available at the same time as the student's availability for class.